FAQ

Frequently Asked Questions

How does the game work?

The game is a game of chance made of 400 squares. 80 discounts are randomly distributed behind the grid, ranging from 2% off to 50% off.
You and other players compete on the same grid to try to uncover discounts. When you do, you have 5s to decide if you take the offer or not, and can buy the item at discounted price.

What are the Kouts?

Kouts are the credits you need to play the game. Every day, you receive a free amount to play with. When you run out, you can either wait 24h for a free refill or buy more! 

What are the gems?

Gems are collectables that you will soon be able to exchange for exclusive offers and extra discounts.

What happens when I win?

If you share Kout.io with a friend and they sign up, you get 20 extra Kouts - for as many friend as you can invite
Also every time you buy a product through us, you get 20 Kouts added to your account!

What happens when I buy a discounted product?

Congrats! If you haven’t filled delivery details already we will be in touch very quickly by email to get this information. If you win a fashion item we will be in touch to specify your size. Then we will order directly from the official retailer and get your item shipped to you – no catch, no extra cost! You will receive emails from the retailer handling the delivery so you can track your order.

I want a refund of my Kouts

We are happy to offer you a 100% refund in the next 24h following your purchase. Send us a request at refund@kout.io with the PayPal receipt and your username, and we will process it in 24h. Only the credits left on your balance will be refunded.

How does Kout handle my personal information?

We put our customers-first, so we have a very strict privacy policy that you can read here. Basically, we don’t share any of your information to anyone.

Do I need to pay to play?

No. Kout is a sweepstake (or free draw) so you can participate for free (Gambling Act 2005, section 4). For more information please click here.

I have another issue with the game

Contact us at support@kout.io or phone our customer service line 020 3808 7621 and we will be happy to help!

I have more questions

Don’t be shy, chat to us on Facebook Messenger: https://m.me/kout.play